Office Manager - State Farm Agent Team Member

Office Manager – State Farm Insurance Agency

We are a growing, high-performing State Farm agency looking for an experienced, organized, and people-focused Office Manager to help lead our team and oversee the day-to-day operation of our agency.

This is a leadership position for someone who enjoys creating structure, holding people accountable, solving problems, and helping a team perform at a high level.

What You’ll Do

The Office Manager will work closely with the Agent and agency leadership to ensure the office operates efficiently and our team delivers an exceptional customer experience.

Key responsibilities include

Oversee the day-to-day operations of the agency
Help create and maintain a professional, positive, high-performance office culture
Ensure agency systems, workflows, and procedures are being followed
Confidently handle a range of billing conversations—from routine questions to more challenging situations—while helping customers understand their options and next steps
Identify operational problems and take ownership of getting them resolved
Monitor outstanding tasks and make sure important items don’t fall through the cracks
Assist with team meetings, performance tracking, and internal communication
Support customer service operations and help resolve customer issues
Leads customer retention conversations and initiatives
Coordinate with sales and service teams to improve overall agency performance
Help implement new processes and technology designed to make the agency more efficient
Maintain a professional and organized office environment
Serve as a trusted operational partner to the Agent

What We’re Looking For

The ideal candidate is someone who naturally takes ownership.

You don’t wait to be told about every problem—you recognize what needs to be done and help make it happen.

We’re looking for someone who is

Highly organized and detail-oriented
Professional and confident in communicating with employees and customers
Dependable and consistent
Able to manage multiple priorities without losing track of details
Comfortable working with technology and learning new systems
Strong at follow-up and execution
Positive, solutions-oriented, and calm under pressure
Able to handle confidential employee and business information appropriately
Interested in helping build a strong team and a great place to work

Previous management, insurance, financial services, or State Farm agency experience is a plus, but exceptional leadership and organizational ability are most important.

What Success Looks Like

A successful Office Manager makes the entire agency run better.

Problems are addressed quickly. Tasks are completed. Customers receive excellent service. Leadership has visibility into what’s happening in the business.

Most importantly, the Agent doesn’t have to personally manage every operational detail because the Office Manager takes ownership of making sure things get done.

Why Join Our Agency?

This isn’t a small office where the Office Manager is expected to simply answer phones and handle paperwork.

We’re building a professional insurance organization with multiple team members, defined leadership roles, strong growth expectations, and significant opportunities for people who want to grow with us.

If you’re someone who enjoys leadership, organization, accountability, and helping a team succeed, we’d like to meet you.

Position Full-Time
Industry Insurance & Financial Services
Experience Management/leadership experience preferred
Insurance experience Preferred but not required